I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. 4. SpeedQuickStart, set up and connections. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". Virgin Media takes online safety seriously. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Complete your profile. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. My child safe settings are off but are currently blocking sites regardless. 100. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. To recover your email address we need your account number, area reference and date of birth. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). If you would like the Web Safe settings changed, let us know as this can be a work around for now. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. Go to 192. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. ExpressVPN. Click: My Apps. Malware can also record or steal information like bank details or account logins. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My Virgin Media makes managing your account easier with all your information in one place. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I know for a fact there is a problem with the provider and not my laptop. See. More help. AS Name. Click on Plan and device. Contact the site operator for further help. This is so annoying as it seems as no one can help you over the phone. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. You can also access On Demand content and stream. For best protection, we recommend using Virgin Media Internet Security and Web Safe. net, pubg. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 220. To get around this, you need to turn Web Safe off. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. The forum team are best placed to help further and issue has been. Community Natter. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. It's been like this since the account was prov. Please enter your email. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. This problem has been running for over 2 months now. 99. 8. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 1. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. com (connection reset error). For customers joining from 16 May 2018, the Child Safe setting is switched on by default. . Tech Chatter. 0 Kudos Reply. Learn how you can change Web Safe settings to turn Child Safe off. If you haven’t got an account click the ‘Create Your Account’ button. org. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 123. e. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Virgin Media; My Virgin Media; Shop;. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. 1 or 192. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. From setting your favourite channels, audio settings to renaming the box, find out here. 1. e. . Click on My Apps then Web Safe. 159. 8. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . on 21-03-2023 15:29. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Networking and WiFi. Virginmedia. Web Safe is not automatically turned on for customers who joined before this date. Sign in to My Virgin Media to change your Web Safe. Having the same problem on multiple devices. . Like a lot of people here it seems. Go to My Apps. I have noticed that when I view my account it is blank where. If you're still having issues changing your settings, please let us know. The Virgin Media blocking method. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. g. 88K views 5 years ago. The iPhone can access recordings, but the 2 iPads cannot. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. com 9. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Then click on parental controls and then turn it on. Virgin Media; My Virgin Media; Shop;. Every computer on the internet must have a unique. It only appears when using Microsoft Edge as the browser. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Changing network settings to use any Public DNS should re-gain full access for the device. . web safe. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Manage Your Account. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. VodafoneSign in to My Virgin Media a. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. - 5083340. I’m sorry to hear of the issues that you’re having with your web safe settings, this is a known issue and is being worked on by the team. I have the same problem as well, I have just checked my online security controls and it's all turned off. . Virgin Media's team are as ever silent on. 8) and this will bypass the websafe filter. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. 1. Options. Account settings ; Welcome to My Virgin Media. In response to lotharmat. Use a free web proxy and enter Use the Get Magnet Link site. Your Mobile Account. Guy. Security matters. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Childsafe off but still blocking sites. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Hi 20220328, Thanks for your post and welcome to the forums. Settings to enter. 67. OpenDNS provide instructions here :. 100 & 194. 4. Phone. Welcome to the community and thanks for taking the time to post your issue on the forums. 0. 100 nslookup protonvpn. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Click on Manage Web Safe. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Web safe provides ultimate protection when using the internet. Sign in Not. May just be a. Select SPAM Settings. Toggle the button next to Child Safe option to turn it Off. We would like to show you a description here but the site won’t allow us. I tried the usual fixes for this when searching this forum/youtube but nothing helps. Thanks for confirming your details via private message . com Virgin Media takes online safety seriously. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. desktop. The results of queries to the Virgin Media DNS server gave the following results. I’ve had my broadband up and running since 10/09 and I set the account up just before then. I am trying to turn on the web safe settings but it's not working. It’s important you choose a passcode that’s different to the one you use to unlock your device. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Where you put your Hub can sometimes affect its wireless performance. icon on the upper-left edge of your screen. Browse Virgin Media Virgin Media Community. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). 0 you will need to use 192. Forum team are best placed to help and issue has been flagged to them. More about Virgin Internet Security. Try both Mac and Windows. For fraudulent e-mails, forward to phishing@virginmedia. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 123. e. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 222. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. That's all well and good, but it means people looking. My Virgin Media App. These changes affect all Virgin Media email addresses ending in the. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Also check the. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Once logged in, select ‘My apps’ tab’. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. We hope that helps. Select the firewall and tick the following protocol. We know that children, particularly. Kind Regards, Steven_LQuickStart, set up and connections. SpeedAccess Virgin Media router settings in modem-only mode. Having the same problem on multiple devices. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. Hi there, thank you all for your help. The WiFi Booster will start copying your Hub’s details. Could I request for some intervention from any of the admin to. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Anyway, I recently moved house (August) and kept the same package. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. . Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. My Virgin Media App. Select Parental Controls in Virgin Media Web Safe. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Sorry to hear that you're still having problems with this after a few weeks. Any website unsuitable for children is blocked by default. 4. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. . Bypass Child Safe & Virus Safe. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. You may want to start by seeing what your site report looks like using a tool like Blocked. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. SMTP Settings. The Gamer Lounge. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Changing network settings to use any Public DNS should re-gain full access for the device. 0. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Apply the Public DNS to the computer / device / your own Router i. Click: My Apps. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. . Vodafone Sign in to My Virgin Media a. Tuning in 690 Views Message 13 of 32 Flag for a moderator. on 02-09-2023 18:58. VPN Apps for all devices and unlimited simultaneous connections. New here. Thank you. ntt. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. on 10-06-2023 13:58. We recommend keeping Virus Safe on. Child safe not working. 0800 052 9429 Virgin Media. . Changing network settings to use any Public DNS should re-gain full access for the device. Web Safe will help you block access to web sites known to be infected or to distribute Malware. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Changes to our Acceptable Use Policy for Virgin Media Mail. 8. 159. If you have any further questions or concerns, they'll be able to support you further. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 67. 67. Options. The appearance of Web Safe has changed slightly in the last few days. Go to Account settings, then Account details. 4. 123 and 194. Im having the same ballache redirecting as people have been having since 2021. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. com. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. . I know for a fact there is a problem with the provider and not my laptop. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. No, you can keep using the same phone you’ve always used. Learn how you can change Web Safe settings to turn Child. I keep getting the message seen in the attached picture. com Address: 185. 168. 168. Community Natter. 48. websafe page unable to load. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Vonage 2nd line. Manage Your Account. I am also experiencing the same issue. Thanks for the reply @jasoncartwright on the forums. 3. g. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Options. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Welcome to the Virgin Media Community!. pc. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. . Every attempt bounces me back to the 'My Account' page. You can go look up how to change the DNS in whatever operating system you are using yourself. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. At Virgin Media, we pride ourselves on our parental controls. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. AFAIK Web Safe setting cannot be configured through Hub. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Options. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. You may want to start by seeing what your site report looks like using a tool like Blocked. Community Natter. Home Phone. Select the correct HDMI input for your box. Switched On Families. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Your link takes me to the internet security page, and it shows how to switch on parental control. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. . VPN operates fine for use with : Virus Safe : Enabled. From there the Web Safe can be accessed and configured. Best done from a wired connection. . Remember that parental control settings are only one part of online safety. Reset Hub password. -- I'm a Very Insightful Person, I'm here to share knowle. WiFi hotspots. 0 KudosSorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Web Safe Log in to your My Virgin Media account. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 1. on 13-06-2022 11:42. It's the same for virus safe and child safe. Open a new account or log in to your virgin Media account using your email address and password. Where you put your Hub can sometimes affect its wireless performance. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. com). Virgin Mobile. on 06-05-2023 22:30. Afterward, click Apply and save your settings. 159. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Also check the dns settings of your vpn while you're there. Log in to your Virgin Media account using your email address and password. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 8. Get NordVPN - the #1 VPN for Virgin Media. Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. For best. Instructions here for WIndows PCs. 9. virginmedia. 1. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 8. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 0 Kudos. I have been trying to turn on child safe for the last few weeks, but just get the message. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. My Virgin Media App. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Manual configuration settings for email. Set “Private DNS provider name” to: dns. Access your Hub's configuration page - default web address: 192. 1. We created Web Safe for our customers to make browsing safety a no-brainer.